Refund & Return Policy

Last Updated: 18 February 2026.

A Postal Greeting aims for every order to bring joy. Because many items are handmade, personalized, or part of a subscription experience, the following policies apply.

General Refunds

• Personalized items are non‑refundable, except in the rare case they arrive damaged.

• Prepaid subscriptions are non‑refundable.

• Digital items (if applicable) are non‑refundable.

Shipping Issues

• A Postal Greeting does not accept responsibility for lost or delayed untracked Canada Post items.

• The Snail Mail Club does not include tracked shipping. Once mailed, delivery timelines and postal handling are outside A Postal Greeting’s control.

• Import duties, taxes, and tariffs are the responsibility of the buyer. These charges are not covered or reimbursed.

Snail Mail Not Arrived or Damaged

If your Snail Mail Club delivery has not arrived within a reasonable timeframe, or if it arrives damaged, please contact A Postal Greeting. While the mail is untracked, every effort will be made to help resolve the issue with care and fairness.

Damaged Items

• If a personalized item arrives damaged, please contact A Postal Greeting within 14 days with a photo so a replacement or solution can be arranged.

• For non‑personalized items that arrive damaged or incorrect, please also reach out within 14 days.

Returns

Returns are accepted only for non‑personalized, non‑subscription items that arrive damaged or incorrect. Return shipping may be required depending on the situation.