Frequently Asked Questions

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What does Postal Greeting sell?

• Postal Greeting creates nostalgic digital stationery and coordinated celebration collections designed to help you create beautiful, thoughtful gatherings without having to design everything yourself.

• Are your products physical or digital?

• Most Postal Greeting products are digital. Nothing will be shipped unless the product description specifically states that it is a physical product.

• Do I need Canva or design software?

• No. You don't need to edit or design the stationery yourself. Personalized products are completed for you using the information you provide with your order.

• How does personalization work?

• After purchasing a personalized product, you'll receive instructions for submitting your event details. I add your information to the existing design, check the finished piece and prepare your files for you.

• Can I change the colours, fonts or artwork?

• Standard personalization includes your event information within the existing design. Colour, font, layout and artwork changes aren't included unless specifically stated in the product description.

• How quickly will I receive my personalized order?

• Personalized orders are normally completed within 24–48 hours after I receive all the information needed to complete your order.

• Do I have to print everything in a Party Collection?

• Not at all. Think of your collection as a toolbox, not a checklist. Choose the pieces you love, print what you need and make the celebration your own.

• What do I need to make the print-at-home pieces?

• We've deliberately kept things accessible. For most pieces, a home printer, scissors and double-sided tape are enough. Some items may use simple extras such as toothpicks for cupcake toppers.

• Can I have the files professionally printed instead?

• Yes. You can use a local or online printing service if you'd rather not print at home.

• Do you offer refunds on digital products?

• Because digital products cannot be physically returned, digital purchases are final sale once delivered or accessed, and personalized orders are final sale once personalization has begun, except where required by applicable law. If I've made an error or there's a genuine problem with your files, please contact me and I'll put it right.

• Who will I be dealing with if I need help?Me! I'm Ellie, and Postal Greeting is my one-woman studio in Canada. If you contact Postal Greeting about your order, you're speaking directly to the person who designed and prepared it — usually with Teazel the beagle somewhere nearby.