Refund Policy

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• Digital Products

• Due to the digital nature of Postal Greeting products, digital purchases are final sale and are not eligible for returns, exchanges or refunds once the digital product has been delivered or accessed, except where required by applicable law.

• Once digital files have been supplied, they cannot be returned in the same way as a physical product.

• Personalized Products

• Personalized digital products are also final sale once personalization work has begun.

• Please check all names, dates, addresses, wording and other information carefully before submitting your personalization details.

• If I make an error when transferring the information you supplied, I will correct it at no additional charge.

• Cancellations

• If you purchase a personalized product and contact me before personalization work has begun and before digital files have been delivered or accessed, please contact me as soon as possible. Where cancellation is still possible, I will review the request.

• Once personalization has begun or digital content has been supplied, the order cannot be cancelled or refunded except where required by applicable law.

• Problems With Your Order

• I want you to receive what you purchased. If a file is missing, faulty, inaccessible, or materially different from the product described at the time of purchase, please contact me through the Postal Greeting Contact page so I can put things right.

• A change of mind after digital delivery is not considered a fault with the product.

• Your Consumer Rights

• Nothing in this policy is intended to exclude or limit any rights you have under applicable consumer protection law.